At The Rollins Hotels & Towers, we are committed to delivering exceptional hospitality and a refined experience. These terms are designed to ensure a safe, comfortable, and enjoyable stay for all guests.
2. Reservations & Bookings
All reservations must be guaranteed with a valid payment method.
Guests must provide accurate personal and contact information at the time of booking.
Booking confirmations will be sent via email or WhatsApp.
Special requests are subject to availability and cannot be guaranteed.
3. Check-In & Check-Out Policy
Check-in time: From 2:00 PM
Check-out time: By 12:00 PM
Early check-in and late check-out may incur additional charges and are subject to availability.
Valid government-issued identification is required at check-in.
4. Payment Policy
Full or partial payment may be required at the time of booking.
We accept major credit/debit cards and approved payment methods.
Any outstanding balance must be settled upon check-in or check-out.
Prices are subject to applicable taxes and service charges.
5. Cancellation & Refund Policy
Free cancellation is available up to 5 hours before arrival.
Late cancellations or no-shows may incur a penalty of one night’s stay or full booking value.
Refunds (if applicable) will be processed within 3 business days.
6. Guest Responsibilities
Guests are expected to:
Respect hotel property and other guests.
Maintain appropriate conduct at all times.
Be liable for any damages caused to hotel property during their stay.
Ensure that noise levels are kept to a minimum, especially at night.
7. Smoking Policy
Smoking is strictly prohibited in all indoor areas unless otherwise specified.
Designated smoking areas are available.
A cleaning fee will be charged for violations.
8. Children & Extra Guests
Children are welcome under adult supervision.
Extra beds or cribs are available upon request (additional charges may apply).
Room occupancy limits are two (2) and must not be exceeded.
9. Pets Policy
Pets are not allowed at the hotel.
10. Facilities & Amenities Usage
Guests have access to premium amenities including:
Swimming pool
Fitness center
Lounge and relaxation areas
Rooftop terrace (where applicable)
Usage guidelines:
Facilities operate during designated hours.
The hotel reserves the right to restrict access for safety reasons.
11. Liability Disclaimer
The hotel is not responsible for loss, theft, or damage of personal belongings.
Guests are advised to use in-room safes that have been provided.
The hotel is not liable for unforeseen circumstances such as natural disasters, power outages, or events beyond its control.
12. Security & Safety
For security reasons, visitors may be required to register at reception.
CCTV surveillance operates in public areas for guest safety.
Guests must comply with all safety procedures and emergency instructions.
13. Damage & Loss Policy
Guests will be charged for any damage or loss caused to hotel property.
Charges will be applied to the payment method on file.
14. Privacy Policy
We respect your privacy and are committed to protecting your personal data. Information collected during booking or stay will only be used for service delivery and legal compliance.
15. Force Major
The hotel shall not be held responsible for failure to perform obligations due to events beyond its control, including but not limited to:
Natural disasters
Government restrictions
Strikes or emergencies
16. Amendments to Terms
The hotel reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be published on our website.
17. Governing Law
These Terms & Conditions are governed by the laws of [Your Country/State], and any disputes shall be resolved in accordance with applicable legal frameworks.
18. Contact Information
For inquiries, reservations, or assistance:
The Rollins Hotels & Towers Address: Tai Solarin, 5th Avenue, Gwarinpa, Abuja Phone: +234-708-384-4386 Email: Therollinshotels@gmail.com Website:
Final Note
We appreciate your choice to stay with The Rollins Hotels & Towers. Our goal is to provide a luxurious, seamless, and memorable experience for every guest.